Fresno, Ohio

The hippest village east of Marfa, Tx

The Garden Patch

                 What is a Customer?

A customer is the most important person ever….in person, by mail, or on the phone.

A customer is not dependent on us…we are dependent on him or her.

A customer is not an interruption of our work….they are the purpose of our work.  We are not doing a favor by serving or helping them…..they are doing us a favor by giving us the opportunity to do so.

A customer is not someone to argue or match wits with.  Nobody ever won an argument with a customer.

A customer is a person who brings us their wants.  It is our job to handle those wants profitably to them, and to ourselves.